Essential Customer Service

Packed with practical tips, insightful examples, and useful resources, this course will help you sharpen your approach and create memorable, positive experiences for your customers.

Objectives:
By the end of this session, participants will be able to:

• Identify the four essential skills for exceptional customer service
• Understand the impact of these skills on customer satisfaction and loyalty
• Apply practical strategies to develop and refine each skill
• Recognize how to handle challenging customer interactions with confidence
• Utilize additional resources for ongoing skill development

Recommended for all brokerage staff